Six students from Columbia’s School of International and Public Affairs (SIPA) are traveling to Santiago to conduct field research to assist their consulting engagement with the Municipality of Santiago. As part of SIPA’s Capstone requirement, the students have been tasked by the Municipality with developing a roadmap to improve efficiency within the city’s revenue collection process. This effort will involve harnessing operational, technological, behavioral, and policy solutions to improve the ease of payment for taxpayers as well as enhancing data management and integration efforts within City Hall.
The students will spend March 18-22 shadowing tax inspectors as they conduct field visits throughout the city, interview key departmental stakeholders within the Revenue Department, IT, Finance and Municipal Administration, and present their current findings to leadership within the Municipality. The trip to Santiago will aid the SIPA Capstone team in verifying their current state analysis of municipal processes and provide guidance to the most relevant and impactful best practices to incorporate in the final road map that the team will deliver to Mayor Felipe Alessandri and team by beginning of May 2019.